Job Description
Join our award-winning team at Nexus Solutions Inc. as a Local Customer Service Representative in San Jose, CA! We're urgently seeking passionate individuals to deliver exceptional customer experiences in our dynamic support environment. This immediate-start opportunity offers competitive pay, comprehensive benefits, and career growth potential in one of California's most vibrant tech hubs. If you thrive in fast-paced settings and want to make an immediate impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues, billing concerns, and service disruptions efficiently
- Document all interactions in CRM systems while maintaining accuracy and confidentiality
- Collaborate with cross-functional teams to ensure seamless customer journey
- Meet/exceed performance metrics for resolution time, customer satisfaction, and first-contact resolution
- Proactively identify process improvements and customer feedback trends
Qualifications
- 1+ years of customer service experience in call center or retail environments
- Exceptional communication skills with fluency in English and Spanish
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in high-pressure situations while maintaining composure
- Strong problem-solving skills with attention to detail
- Must be available for immediate start and flexible scheduling
- Passion for customer advocacy and continuous learning