Job Description
Join Sacramento Customer Solutions as a Local Customer Service Representative and become the voice of our community! We're urgently hiring passionate individuals to deliver exceptional support from the comfort of your home office. This full-time remote role offers competitive pay, comprehensive benefits, and the opportunity to make a real impact on local residents. If you're a natural problem-solver with a dedication to customer satisfaction, we want you on our team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat for Sacramento-based clients
- Resolve billing issues, service complaints, and technical support requests
- Update customer records and maintain detailed documentation in CRM systems
- Collaborate with local teams to ensure seamless service delivery
- Meet performance metrics for response time and resolution efficiency
- Participate in ongoing product training and process improvement initiatives
Qualifications
- Minimum 1 year of customer service experience preferred
- Excellent communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and conflict resolution expertise
- Proficient with Microsoft Office and customer service software
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently while collaborating effectively with remote teams
- Available for flexible shifts including evenings and weekends