Job Description
Join our award-winning team as a Local Customer Service Representative and become the heart of our community! We're urgently hiring dedicated professionals in Jacksonville, FL and Ohio to deliver exceptional remote support. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while making a tangible impact on customer satisfaction. Immediate start available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and resolution time
- Identify process improvement opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in local/regional markets
- Strong problem-solving and conflict resolution abilities
- Proficient in CRM software (Salesforce preferred)
- Excellent communication skills with clear articulation
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends
- Ohio residents must possess valid state driver's license