Job Description
Immediate Opening for Customer Service Superstar!
Pacific Coast Solutions is urgently hiring passionate Customer Service Representatives to join our Long Beach team. This is your chance to launch a rewarding career in customer support with a company that values growth and development. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary – we provide full training!
Why Join Us?
- Competitive hourly rate + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using knowledge base and team collaboration
- Process orders, returns, and warranty claims accurately
- Update customer records in CRM system with detailed notes
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with support team to improve service quality
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (retail, call center, or hospitality)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and commitment to customer satisfaction