Job Description
Join our award-winning remote team and transform customer experiences from home! Apex Customer Solutions is urgently hiring motivated Call Center Agents for our Dallas and Virginia operations. Enjoy competitive pay, comprehensive benefits, and a flexible work environment. No commute, no office politics – just impactful customer service and career growth. Immediate openings available!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions in CRM systems accurately
- Collaborate with support teams for complex escalations
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Windows, CRM software, and multitasking
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset