Job Description
Join ConnectHub Solutions, a leading customer experience provider, in our urgent hiring drive for remote Call Center Agents. We're seeking passionate professionals to deliver exceptional service from home while supporting Boston and New York clients. Enjoy competitive pay, flexible scheduling, and comprehensive training in a virtual team environment.
Responsibilities
- Handle inbound/outbound calls for diverse industries including retail and healthcare
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with virtual teams to improve service processes
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to work independently in a remote setting
- Reliable high-speed internet and quiet workspace
- Proficiency with Microsoft Office and CRM platforms
- Flexibility to work evenings/weekends as needed