Job Description
Join our award-winning remote call center team and transform customer experiences from home! We're urgently hiring dedicated professionals in Charlotte, NC, and New York for high-impact customer service roles. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. Our cutting-edge virtual platform ensures seamless connectivity and performance tracking. Apply today and start your rewarding remote career!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email
- Resolve complex issues with empathy and efficiency
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Participate in ongoing product knowledge training
- Collaborate with team leads to improve processes
Qualifications
- 1+ years customer service experience
- High-speed home internet connection
- Quiet, dedicated workspace
- Strong typing skills (35+ WPM)
- Ability to work flexible shifts
- US work authorization required
- Background check clearance