Job Description
Join our award-winning remote call center team in Memphis! We're urgently hiring motivated professionals to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. No commute, no office politics – just impactful work that fits your life.
Our Memphis-based operation offers growth opportunities into team leadership and specialized support roles. New hires receive paid training and ongoing career development. We provide all necessary equipment – just bring your dedication to customer excellence!
Responsibilities
- Handle 50-80 daily inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions accurately in Salesforce CRM system
- Maintain 90%+ customer satisfaction scores and first-call resolution metrics
- Collaborate with specialists to resolve complex escalations
- Participate in weekly performance reviews and coaching sessions
- Adhere to HIPAA/FCC compliance protocols for sensitive data
Qualifications
- 1+ years customer service or call center experience required
- Strong typing skills (45+ WPM) and CRM proficiency
- Quiet home office with high-speed internet (min 25 Mbps)
- Ability to work evenings/weekends during peak seasons
- Problem-solving mindset with de-escalation techniques
- High school diploma or equivalent; college preferred
- Must pass background check and drug screening