Job Description
Join our award-winning support team as a Remote Chat Support Agent in San Jose, CA! We're urgently hiring tech-savvy professionals to deliver exceptional customer experiences through live chat. Enjoy flexible remote work with full benefits, competitive pay, and career growth opportunities. Perfect for candidates in Florida seeking remote roles with a California-based tech leader!
Why TechCare Connect?
• Industry-leading training program
• Health/dental/vision insurance
• 401(k) with company match
• Monthly performance bonuses
• Remote work flexibility
Responsibilities
- Resolve customer inquiries via live chat with 95%+ satisfaction rate
- Document cases accurately in CRM system
- Collaborate with technical teams for complex issue escalation
- Maintain product knowledge through ongoing training
- Support multiple product lines including SaaS and hardware
- Adhere to SLA response time standards
- Identify upsell opportunities for premium services
- Participate in weekly team performance reviews
Qualifications
- Minimum 2 years customer support experience
- Proven chat support proficiency (typing 60+ WPM)
- Strong troubleshooting skills for tech products
- Excellent written communication in English/Spanish
- Home office setup with reliable internet
- Experience with Zendesk/Intercom tools
- Ability to work flexible hours including weekends
- Associate degree or equivalent experience