Job Description
Join ConnectSphere Solutions' award-winning remote team as an urgent hire for our Chat Support Specialist role! We're seeking dynamic professionals to deliver exceptional customer experiences from home, serving clients across Philadelphia and New York markets. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact. This is your chance to grow with a rapidly expanding tech leader committed to employee success.
What We Offer:
- 100% remote work arrangement
- Health benefits and retirement plans
- Quarterly performance bonuses
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time
- Resolve technical issues and billing questions for SaaS clients
- Maintain detailed case notes in CRM systems with 98% accuracy
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed monthly CSAT and resolution rate targets
- Participate in weekly virtual training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years customer service experience (chat support preferred)
- 60+ WPM typing speed with 99% accuracy
- Proficient in Zendesk/Intercom platforms
- High-speed home internet (50+ Mbps)
- Quiet, dedicated home office space
- US work authorization (PA/NY residents encouraged)
- Ability to work rotating weekends