Job Description
Join our award-winning team as a Remote Customer Service Representative in Denver! We're urgently hiring empathetic professionals to deliver exceptional support experiences from the comfort of your home office. This is your chance to make a real impact while enjoying flexible hours and competitive benefits.
Why Choose Apex Solutions Group?
- Industry-leading training program
- Comprehensive health benefits (Day 1)
- Home office stipend
- Career advancement opportunities
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with 98% accuracy
- Collaborate with tech teams to escalate complex issues
- Maintain 95% customer satisfaction score
- Participate in weekly performance improvement sessions
Qualifications
- 2+ years customer service experience
- High-speed home internet (20+ Mbps)
- Quiet, dedicated workspace
- Proficiency with Zendesk/CRM systems
- Strong conflict resolution skills
- Available for flexible shifts including evenings/weekends
- Valid US work authorization