Job Description
Join our award-winning remote team as an Urgently Hiring Customer Service Representative! We're seeking passionate professionals to deliver exceptional support experiences from home across Denver, CO and Pennsylvania. Enjoy flexible hours, comprehensive benefits, and career growth opportunities in a dynamic tech environment. No commute, no office politics – just pure customer excellence.
Responsibilities
- Handle high-volume inbound/outbound calls, emails, and chats for Fortune 500 clients
- Resolve complex customer inquiries using CRM systems and knowledge bases
- Meet/exceed quality and productivity metrics (90% CSAT, 25+ calls/day)
- Collaborate with technical teams to troubleshoot escalated issues
- Document interactions accurately in Salesforce and Zendesk platforms
- Participate in bi-weekly training sessions for product updates
- Maintain 99.5% attendance in remote work environment
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficient with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space with headset capability
- Ability to work flexible shifts including evenings/weekends
- Experience in SaaS, telecom, or e-commerce industries preferred
- Valid US work authorization and background clearance