Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're urgently seeking empathetic professionals to deliver exceptional support from the comfort of your home office. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic, tech-forward environment. Help us redefine customer service excellence while enjoying work-life balance in sunny Florida.
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with first-contact resolution
- Document interactions accurately in Salesforce and CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Participate in quarterly training on new products/processes
- Identify upsell opportunities for premium services
Qualifications
- 2+ years customer service experience in B2B/B2C environments
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible hours including evenings/weekends
- Associate degree or equivalent experience required
- Spanish fluency a strong plus