Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our brand! We're urgently hiring motivated professionals in Oklahoma City to deliver exceptional customer experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why NexusConnect?
- Industry-leading training program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Home office equipment stipend
Ready to launch your remote career? Apply now!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems accurately
- Collaborate with technical teams for complex issues
- Meet/exceed performance metrics (CSAT, AHT)
- Identify upsell opportunities for premium services
- Participate in continuous improvement initiatives
Qualifications
- 2+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed home internet & quiet workspace
- Ability to work flexible shifts (including weekends)
- Strong problem-solving & conflict resolution abilities
- Associate degree or equivalent experience
- Experience with SaaS products a plus