Job Description
Join our award-winning remote team as an urgent hire for our Charlotte-based call center operations! GlobalConnect Solutions is seeking motivated individuals to provide exceptional customer service from the comfort of your home office. This is a full-time, permanent position with competitive pay, comprehensive benefits, and career growth opportunities. No commute required – just your dedication to customer excellence!
Why Join Us?
• Industry-leading training program
• Flexible scheduling options
• Health/dental/vision insurance
• 401(k) with company match
• Monthly performance incentives
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed key performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and maintain compliance records
- Collaborate with tech support teams for complex issue escalation
- Participate in weekly coaching sessions and continuous improvement initiatives
- Adhere to HIPAA/FCC regulations and data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and CRM software (Salesforce experience a plus)
- Typing speed of 40+ WPM with 95% accuracy
- Quiet, dedicated home office with reliable internet (minimum 25 Mbps)
- Ability to work rotating shifts including evenings/weekends
- U.S. citizenship or valid work authorization required