Job Description
Join our award-winning remote call center team and transform customer experiences from home! CustomerConnect Solutions is urgently hiring motivated individuals in Memphis, TN to deliver exceptional service across diverse industries. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while making a tangible impact on customer satisfaction.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed performance metrics for call quality, resolution time, and CSAT
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with team leads to improve service protocols and knowledge base
- Participate in ongoing training for product updates and soft skills development
Qualifications
- High school diploma/GED with 1+ years customer service experience
- Proven ability to navigate multiple software systems simultaneously
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with conflict resolution expertise
- Reliable high-speed internet and dedicated quiet workspace
- Flexibility to work evenings/weekends during peak seasons
- Typing speed: 40+ WPM with high accuracy