Job Description
Join our award-winning remote team in Charlotte, NC! ConnectCare Solutions is urgently hiring passionate Customer Service Specialists to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. No commute required – just your dedication and a quiet workspace.
Why Work With Us?
- Industry-leading training and career advancement
- Health, dental, vision, and 401(k) benefits
- Monthly performance bonuses and recognition programs
- Modern tech equipment provided (headset, monitor)
- Supportive team culture with virtual social events
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (KPIs)
- Collaborate with team leads to improve processes
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient with Microsoft Office and web-based tools
- Quiet, dedicated home office environment
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends