Job Description
Join our award-winning remote team as a Chat Support Specialist! We're urgently hiring talented communicators to provide exceptional customer service via live chat for Fortune 500 clients. Enjoy the flexibility of working from home while making a real impact in Philadelphia and New York's thriving tech scene. Full training provided with competitive benefits and growth opportunities.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across multiple platforms
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities during customer interactions
- Adhere to strict SLAs and quality assurance standards
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years of customer support experience (chat/voice/email)
- Exceptional written communication skills with 50+ WPM typing speed
- Proficient in Zendesk, Intercom, or similar support platforms
- High-speed internet connection and quiet home office setup
- Ability to work flexible shifts including weekends
- Associate degree or equivalent experience preferred