Job Description
Join our award-winning team at Premier Solutions Group! We're urgently seeking passionate Customer Service Representatives for our Kansas City, MO operations. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document all interactions accurately in Salesforce for quality assurance
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills with strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including weekends
- Passion for delivering exceptional customer experiences