Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for Weekend Call Center Agents in Atlanta, GA. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your voice matters. This is your chance to launch a rewarding career with a Fortune 500 company offering clear growth pathways and work-life balance. No experience? No problem! We provide paid training and mentorship to help you succeed.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in Salesforce and maintain compliance standards
- Collaborate with team leads to improve service delivery processes
- Participate in ongoing training to enhance product knowledge
- Uphold company values during every customer interaction
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience (call center background ideal)
- Strong verbal communication and active listening skills
- Proficient in multitasking with CRM platforms (Salesforce experience a plus)
- Ability to work flexible weekend shifts (Sat/Sun 8am-8pm)
- Type 35+ WPM with basic computer navigation skills
- Positive attitude and resilience in high-volume environments