Job Description
Join our award-winning call center team and transform weekend work into career growth! GlobalConnect Solutions is seeking passionate Weekend Call Center Agents to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and advancement opportunities. Perfect for students, parents, and professionals seeking flexible weekend schedules with weekdays off. Our Baltimore and Florida teams enjoy state-of-the-art facilities, ongoing training, and a supportive culture that values your work-life balance.
Why You'll Love Working With Us:
- Competitive hourly pay + performance bonuses
- Full benefits package (medical/dental/vision)
- Tuition reimbursement program
- Paid training and career development
- Weekend-only schedule (no weekday shifts!)
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed KPIs including call quality scores and resolution rates
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with escalation teams to resolve complex customer issues
- Participate in monthly coaching sessions and skill-building workshops
- Maintain strict compliance with FDCPA and HIPAA regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work Saturdays/Sundays 7am-7pm (12-hour shifts)
- Must pass background check and drug screening