Job Description
Join Boston's Premier Weekend Call Center Team!
Apex Solutions Group is hosting an exclusive hiring event for motivated Weekend Call Center Agents in Boston. Earn competitive wages with uncapped commission potential while supporting Fortune 500 clients. Enjoy a modern downtown workspace with free parking, flexible scheduling, and career advancement paths. This is your opportunity to join a dynamic team with industry-leading training and benefits.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve customer issues using CRM systems and knowledge bases
- Meet/exceed performance metrics (call quality, resolution rate, CSAT)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service protocols
- Participate in weekly training sessions and coaching
- Maintain strict compliance with HIPAA/FERPA regulations
Qualifications
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce, Zendesk)
- Flexibility to work Saturdays/Sundays (8am-8pm shifts)
- High school diploma or equivalent required
- Bilingual (Spanish/Portuguese) preferred