Job Description
Join PeakConnect Solutions as a Weekend Call Center Agent and become the voice of our clients! We're seeking energetic, customer-focused individuals to deliver exceptional support during our peak weekend hours. This is your opportunity to launch a rewarding career in Denver's thriving customer service industry with immediate start availability.
Our competitive compensation package includes hourly rates ranging from $17.50-$22.00, performance-based bonuses, and comprehensive training. Enjoy a dynamic, team-oriented environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing questions
- Maintain detailed call documentation in CRM systems
- Achieve monthly performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and patience
- Available to work Saturday/Sunday shifts (6am-6pm)
- Pass background check and drug screening