Job Description
Join our award-winning customer support team at PeakConnect Solutions! We're seeking motivated Weekend Call Center Agents to deliver exceptional service to our Denver-based clients. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in a modern, collaborative environment. Perfect for students, parents, or anyone seeking weekend work with growth potential.
Why Work With Us?
• Weekly pay with performance bonuses
• Free on-site parking and public transit reimbursement
• Comprehensive training program
• Health benefits for part-time employees (20+ hours/week)
• Employee referral program
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM)
- Proficiency with Windows OS and basic software
- Excellent verbal communication and active listening skills
- Ability to work independently in a fast-paced environment
- Flexible availability (Saturdays/Sundays, 8am-8pm shifts)
- Must pass background check and drug screening