Job Description
Join our award-winning call center team in Indianapolis! We're seeking motivated individuals for night shift positions with comprehensive paid training. As a Customer Service Representative, you'll be the voice of our clients, delivering exceptional support while enjoying competitive pay, flexible scheduling, and career growth opportunities. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions in CRM systems with accuracy
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to work flexible night shifts (11 PM - 7 AM)
- Basic computer proficiency with typing skills
- Customer-focused mindset and problem-solving abilities
- Reliable transportation to downtown Indianapolis location
- Must pass background check and drug screening