Job Description
Join Detroit Connect Solutions as a Weekend Call Center Agent and launch your career in customer service excellence! We're seeking motivated individuals to deliver exceptional support during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Perfect for students, parents, or anyone seeking weekend work-life balance. Our state-of-the-art downtown facility offers modern amenities and comprehensive training to set you up for success. Apply today and become part of Detroit's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to enhance customer experiences
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience (preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Saturday/Sunday shifts required)
- Typing speed of 35+ WPM