Job Description
Join our exclusive hiring event for weekend call center positions in Jacksonville! We're seeking passionate individuals to deliver exceptional customer service while enjoying a work-life balance with weekends off. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
As a leader in customer experience, CustomerFirst Solutions provides industry training, flexible scheduling, and a dynamic team culture. Our Jacksonville facility features modern amenities and is easily accessible via public transport. Don't miss this opportunity to start your career in one of Florida's most vibrant cities!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Maintain detailed documentation of interactions in CRM systems
- Meet key performance metrics including call quality and resolution rates
- Collaborate with team members to enhance service delivery processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Proficiency with Windows OS and basic software applications
- Flexible availability to work weekends (Saturday/Sunday)
- Positive attitude and problem-solving mindset