Job Description
Join our dynamic team as a Weekend Call Center Agent in Atlanta, GA! We're hosting an exclusive hiring event for passionate customer service professionals seeking flexible weekend schedules. Enjoy premium benefits including health insurance, paid training, and advancement opportunities in a supportive, modern environment.
Why Choose Us?
- Competitive hourly pay with performance bonuses
- Comprehensive health benefits package
- Free parking and MARTA reimbursement
- Professional development programs
- Team-building events and recognition
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems
- Meet/exceed KPIs: 25+ calls/hour, 95% CSAT score
- Document interactions accurately in Salesforce
- Collaborate with tier-2 support for complex escalations
- Maintain strict compliance with FCC/industry regulations
- Participate in bi-weekly team huddles and training
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience
- Proficient in Windows, CRM software, and multitasking
- Clear communication skills (verbal/written)
- Weekend availability: Sat/Sun 8 AM - 8 PM
- Typing speed: 40+ WPM
- Ability to pass background/drug screening
- Spanish bilingual preferred