Job Description
Join our dynamic team at ConnectCare Solutions and kickstart your career in customer service! We're seeking motivated Weekend Call Center Agents to join our Raleigh, NC team immediately. Enjoy competitive pay, flexible scheduling, and a supportive environment where your contributions make a real difference. No experience? No problem – we provide comprehensive training to set you up for success.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve inquiries regarding services, billing, and account details
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent required
- Strong verbal communication skills
- Ability to work weekends (Saturday/Sunday)
- Basic computer proficiency
- Positive attitude and problem-solving mindset
- Previous customer service experience preferred