Job Description
Join our award-winning call center team in Detroit and launch your customer service career immediately! We're seeking motivated Weekend Call Center Agents to deliver exceptional support while enjoying competitive pay and flexible scheduling. Perfect for students, parents, or anyone seeking weekend work with growth opportunities. Training provided – no prior experience required!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team members to improve customer experiences
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer service or call center experience preferred
- Reliable transportation to Detroit location
- Flexible availability for weekend shifts (Sat/Sun)
- Basic computer proficiency