Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking dedicated Weekend Shift Call Center Agents to deliver exceptional support to our diverse client base. This immediate-start opportunity offers competitive pay, comprehensive training, and a dynamic team environment. Work Saturdays and Sundays (10 AM - 6 PM) with weekday flexibility for training. Enjoy our modern oceanfront office with free parking and wellness benefits. Perfect for career changers or those seeking weekend-only work schedules.
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients with professionalism and empathy
- Resolve customer inquiries, technical issues, and billing concerns in first contact
- Meet/exceed performance metrics including CSAT scores, handle times, and conversion rates
- Utilize CRM systems to document interactions and maintain accurate records
- Collaborate with team leads to implement process improvements
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional communication skills with clear articulation
- Ability to type 35+ WPM with 95% accuracy
- Strong problem-solving skills and emotional intelligence
- Proficiency with Windows OS and multitasking software
- Reliable transportation to our Atlantic Ave location
- Flexible availability for weekend shifts (Sat/Sun 10 AM-6 PM)