Job Description
Join ConnectPro Solutions' elite call center team at our exclusive Jacksonville hiring event! We're seeking dedicated Weekend Shift Agents to deliver exceptional customer experiences while enjoying competitive pay and comprehensive benefits. This is your opportunity to launch a rewarding career in a dynamic, growth-oriented environment with industry-leading training and advancement opportunities.
Why Join Us?
- Weekend shift flexibility with premium pay rates
- Comprehensive benefits package (health/dental/vision)
- Performance-based bonuses and incentives
- Career advancement pathways
- Modern, supportive work culture
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries, complaints, and billing issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in ongoing training and quality assurance programs
- Adhere to strict compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer literacy
- Proven problem-solving and conflict resolution abilities
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Positive attitude and resilience in fast-paced environments