Job Description
Weekend Warriors Wanted! Join Our Oakland Call Center Team!
Are you a people person seeking weekend flexibility? Oakland Connect Solutions is hosting a hiring event for motivated Customer Service Representatives. Enjoy competitive pay, comprehensive training, and a vibrant team environment. Perfect for students, parents, or anyone balancing weekday commitments. Spots are limited – apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to strict confidentiality and compliance protocols
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and typing (40+ WPM)
- Ability to work weekends (Sat/Sun shifts available)
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Oakland facility
- Positive attitude and resilience in fast-paced environments