Job Description
Join Coastal Connect Solutions as a Weekend Call Center Agent and kickstart your career in customer service! We're offering paid training for motivated individuals seeking weekend shifts in Virginia Beach. Enjoy competitive pay, comprehensive benefits, and a supportive team environment.
What We Offer:
- Full paid training program (2 weeks)
- Competitive hourly wage + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Career advancement opportunities
- Flexible weekend schedule (Sat/Sun)
Be part of a company that invests in its people and delivers exceptional customer experiences. Apply today to join our growing team!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics (handle time, satisfaction)
- Collaborate with team members to improve service delivery
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun) with occasional holidays
- Basic computer proficiency and typing skills
- Customer service experience preferred (not required)
- Positive attitude and adaptability
- Must pass background check and drug screen