Job Description
Join our award-winning customer service team in Wichita! We're seeking dedicated Weekend Call Center Agents to deliver exceptional experiences while enjoying competitive pay and comprehensive benefits. No experience necessary – we provide paid training to launch your career in customer service. Enjoy weekends off with weekday hours, plus opportunities for advancement within our growing organization.
Why Choose Us?
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (medical/dental/vision)
- 401(k) with company match
- Paid time off and holidays
- Modern, supportive work environment
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution times)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency (Windows, browsers)
- Customer service mindset and patience
- Reliable transportation to our Wichita facility
- Flexible availability for weekend shifts (Sat/Sun 8am-6pm)