Job Description
Join our award-winning customer service team in Virginia Beach! We're seeking motivated Weekend Call Center Agents with paid training to deliver exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No experience necessary – we provide all the tools for success. Apply today and start your career in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve processes
- Adhere to company policies and regulatory requirements
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Weekend availability (Sat/Sun + some weekdays)
- Previous customer service experience preferred
- Typing speed of 30+ WPM
- Reliable transportation to Virginia Beach office
- Positive attitude and problem-solving mindset