Job Description
Join our dynamic call center team in San Antonio! We're seeking enthusiastic Weekend Call Center Agents to deliver exceptional customer service while enjoying competitive pay and flexible scheduling. Perfect for students, parents, or anyone seeking weekend work-life balance. Enjoy a supportive environment with growth opportunities and performance bonuses.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to enhance service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM
- Proficient with Windows OS and CRM software
- Weekend availability (Sat/Sun required)
- Bilingual (English/Spanish) preferred