Job Description
Join GlobalConnect Solutions for an exclusive hiring event targeting weekend call center professionals in San Jose! We're seeking energetic individuals to deliver exceptional customer support during weekend shifts. Enjoy competitive pay, flexible scheduling, and comprehensive training in a modern, collaborative environment. This is your opportunity to launch or advance your customer service career with a leader in the industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and security protocols
Qualifications
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun 8AM-5PM)
- High school diploma or equivalent
- Proficient with Windows OS and typing (35+ WPM)
- Spanish bilingual preferred
- Pass background check and drug screening