Job Description
Join our elite customer service team at Coastal Connect Solutions! We're seeking dynamic Weekend Call Center Agents to deliver exceptional experiences from our Virginia Beach headquarters. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Why Choose Us?
- Premium training program and career advancement pathways
- Health/dental/vision insurance after 60 days
- 401(k) with company match
- Weekend shift differential (+$2/hour)
- Modern, tech-forward workspace
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Utilize CRM systems to document interactions and track resolutions
- Meet/exceed quality metrics (FCR, CSAT, AHT)
- Collaborate with team leads to improve processes
- Adhere to compliance protocols and security standards
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal communication in English
- Ability to work flexible weekends (Sat/Sun + 1 weekday)
- Resilience under pressure and problem-solving mindset
- No background issues (clean drug screen required)