Job Description
Join our elite customer service team in the heart of Washington DC! We're seeking motivated Weekend Call Center Agents to deliver exceptional support while enjoying competitive pay and flexible scheduling. Immediate start available for qualified candidates passionate about creating positive customer experiences. Work in a modern, tech-enabled environment with comprehensive training and growth opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team members to maintain service excellence
- Adhere to all security protocols and data privacy standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficient in CRM software and multitasking
- Flexible availability for weekend shifts (Sat/Sun 8AM-8PM)
- Strong problem-solving abilities under pressure
- Must pass background check and drug screening