Job Description
Join our award-winning team as a Local Customer Service Representative in Milwaukee! We're seeking empathetic professionals to deliver exceptional support to our community-focused clients. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a dynamic work environment where your skills truly make a difference.
What You'll Love:
- Starting pay: $18-$22/hr + performance bonuses
- Full benefits package (health/dental/vision)
- On-the-job training and career advancement
- Modern downtown Milwaukee office with free parking
Be the voice of our brand and help us exceed customer expectations every day!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, product, and service issues using our CRM system
- Process orders, returns, and warranty claims with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Document all interactions in Salesforce while maintaining HIPAA compliance
- Participate in quarterly service improvement initiatives
Qualifications
- Minimum 1 year customer service experience in local/regional markets
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Flexibility to work rotating weekends/holidays
- Valid Wisconsin driver's license (if field visits required)