Job Description
Immediate Opening! Join our award-winning customer service team in Sacramento, CA!
We're urgently seeking passionate Customer Service Representatives to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. Our next hiring event is on October 15th – don't miss your chance to secure a position with a company that values its employees!
What We Offer:
- Starting pay: $18-$22/hour + performance bonuses
- Full benefits package (health, dental, vision)
- Paid training and career development
- Modern downtown Sacramento office
- Flexible scheduling options
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with 95% first-contact resolution
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with technical support team for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Participate in quarterly training to enhance product knowledge
- Represent company values in all customer interactions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficient in CRM software (Salesforce experience a plus)
- Typing speed of 40+ WPM with 95% accuracy
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Valid California driver's license (for occasional off-site events)