Job Description
Are you looking for a rewarding career with flexible weekend hours? Apex Support Solutions is hosting a special Hiring Event for Call Center Representatives in the Kansas City, MO area and extending opportunities to our Illinois partners. Join a high-performing team where your voice matters and your growth is our priority.
As a leading provider of customer experience solutions, we are looking for motivated individuals to join our weekend operations. Whether you are an experienced agent or stepping into customer service for the first time, we offer comprehensive training and a clear path to advancement.
Responsibilities
- Handle inbound and outbound customer calls with empathy and professionalism.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Document all interactions accurately in our CRM system.
- Collaborate with team leads to identify trends and improve service quality.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or GED required.
- Excellent verbal communication and active listening skills.
- Reliable computer and high-speed internet connection.
- Ability to work weekends (Saturday & Sunday) and holidays as needed.
- Previous customer service experience is a plus but not mandatory.