Job Description
Join Charlotte's Premier Call Center Team! PeakConnect Solutions is hosting an exclusive hiring event for motivated Weekend Call Center Representatives. Earn competitive pay while delivering exceptional customer service in a dynamic, supportive environment. This is your opportunity to build a rewarding career with flexible weekend schedules and growth potential. Apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve complex inquiries using CRM tools and knowledge base resources
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to optimize service delivery
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible weekends (Sat/Sun) and holidays
- Strong problem-solving and conflict resolution abilities
- Passion for delivering outstanding customer experiences