Job Description
Join Houston's premier call center team with weekend shifts starting immediately! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive pay and a supportive environment. No prior experience required – comprehensive training provided!
What We Offer:
- Weekend shift flexibility (Sat/Sun 8am-8pm)
- Starting at $18/hour with performance bonuses
- Free parking and modern facilities
- Health benefits for part-time employees
- Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing inquiries and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Maintain 95%+ customer satisfaction scores
- Meet weekly performance metrics (AHT, FCQ)
- Collaborate with team leads for process improvements
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Reliable transportation to Energy Corridor
- Flexible weekend availability
- Passion for customer service excellence