Job Description
Join our elite customer support team and transform weekend work into a rewarding career! Global Connect Solutions is seeking passionate individuals to deliver exceptional service during high-demand weekend shifts in our Seattle hub. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your skills shine. Perfect for those seeking work-life balance with weekdays off!
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads for continuous improvement
- Participate in ongoing training programs
- Maintain HIPAA/GDPR compliance standards
Qualifications
- 1+ years call center or customer service experience
- Weekend availability (Sat/Sun 8am-8pm)
- Proficient in typing (45+ WPM)
- Strong conflict resolution abilities
- Experience with Zendesk or Salesforce preferred
- High school diploma or equivalent
- Ability to work in fast-paced environment
- Background check required