Job Description
Join Detroit Customer Solutions as a Weekend Call Center Representative and kickstart your career immediately! We're seeking energetic professionals to deliver exceptional customer service during weekend shifts. Enjoy competitive pay, flexible scheduling, and comprehensive training designed to set you up for success. Perfect for students, night owls, or anyone seeking weekend work-life balance. Apply now and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service complaints
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to improve customer satisfaction
- Adhere to strict confidentiality and data security protocols
Qualifications
- High school diploma or equivalent (required)
- Minimum 6 months customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Weekend availability (Saturday/Sunday shifts)
- Typing speed of 35+ WPM
- Resilience under pressure during peak call volumes