Job Description
Join our award-winning call center team and earn competitive pay while supporting customers in a dynamic weekend environment! Customer Connect Solutions is seeking energetic professionals for our weekend shift in Louisville, KY. Enjoy flexible hours, comprehensive training, and opportunities for advancement while making a real difference in customers' lives. Remote positions also available in Pennsylvania!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Meet/exceed performance metrics for call quality and resolution time
- Document interactions accurately in customer relationship systems
- Collaborate with team members to ensure seamless service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Proficient in multitasking and navigating multiple software systems
- Ability to work independently and adapt to changing priorities
- Weekend availability (Saturday/Sunday) is mandatory