Job Description
Join our award-winning remote call center team and transform customer experiences from home! ConnectServe Solutions is seeking passionate Weekend Shift Customer Service Representatives in Long Beach, CA. Enjoy flexible weekend schedules (Sat/Sun) while supporting Fortune 500 clients with industry-leading training and competitive benefits.
Why You'll Love This Role:
- 100% remote work opportunity with equipment provided
- Weekend shift premium pay ($22-$28/hr)
- Comprehensive health/dental/vision benefits
- Career advancement into team leadership
- Monthly performance bonuses
Be part of a culture that values work-life balance and professional growth. No commute, no office politics – just impactful customer service from your home office.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve billing inquiries, product support, and account issues
- Document interactions using CRM systems with 99% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Collaborate with specialists on complex customer escalations
- Maintain 100% compliance with regulatory guidelines
- Participate in bi-weekly virtual team huddles
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal communication and active listening skills
- Proficient in CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet workspace
- Ability to work independently with minimal supervision
- Weekend availability (Saturday/Sunday, 8am-6pm PST)
- Type 40+ WPM with strong computer navigation
- Background check and drug screen required