Job Description
Join our award-winning remote call center team and transform your weekends into rewarding income! CustomerFirst Solutions is seeking energetic Weekend Call Center Representatives to deliver exceptional customer experiences from home. This flexible opportunity combines competitive pay with zero commute, perfect for students, parents, or anyone seeking weekend work-life balance.
Why You'll Love Working With Us:
- Competitive hourly wages + performance bonuses
- Full equipment reimbursement (headset, ergonomic chair)
- Comprehensive paid training and certification
- Health benefits available after 90 days
- Clear advancement pathways to team lead roles
Our Memphis-based team serves Fortune 500 clients across industries, offering diverse customer interaction opportunities while maintaining industry-leading satisfaction rates.
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, technical support, and account management
- Document interactions in CRM systems with 100% accuracy and timeliness
- Meet/exceed KPIs: 90%+ CSAT, <30s hold times, <6min AHT
- Collaborate with specialists on complex escalations
- Participate in weekend team huddles and ongoing training
- Adhere to PCI compliance protocols for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet workspace
- Ability to type 40+ WPM with accuracy
- Flexible availability: Saturdays/Sundays (8am-8pm CST)
- Must pass background check and drug screening